What is the Best Way to Analyze Call Center Performance?
Finnair abandons outsourcing plans
HELSINKI, FINLAND — Airline company Finnair is canceling its plan to outsource cabin crews on its North America and Thailand […]
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Concetrix hosts ‘Hoop for A Cause’ event
PASAY CITY, PHILIPPINES — Global business services firm Concentrix recently hosted its “Hoop for A Cause” charity game with 12 […]
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Monstarlab hosts ‘BPO Beyond Borders’ event
DHAKA, BANGLADESH — Digital consultancy Monstarlab Enterprise Solutions hosted a meet and greet event titled “BPO Beyond Borders” to share […]
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How Can Your Company Leverage AI Outsourcing for Faster Growth?
P750 wage hike sought for private sector
MANILA, PHILIPPINES — A bill proposing a Php750 (US$13.66) wage increase for all private-sector employees has been filed in the […]
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BPO shift to provinces may affect Makati, Ortigas offices
MANILA, PHILIPPINES — The office market in Makati and Ortigas could see a drop in tenants if Business Process Outsourcing […]
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SixEleven to expand Davao operations
DAVAO CITY, PHILIPPINES — Call center and back office services provider SixEleven will invest Php300 million (US$5.45 million) to expand […]
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