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What is 24/7 Customer Support? Dig Deeper in its Definition and Benefits to Businesses

The quality of customer experience that a business provides to its customer base determines its success or failure. Companies must adopt a holistic approach to ensure faster service and support in order to meet customer expectations and maintain a positive reputation. This entails promptly responding to common queries and complex issues, while also delivering timely… 

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10 Best Live Chat Apps and Software to Help You Connect with Your Clients 24/7

Much has been said to describe all the advantages that technological advancements and trends gave to different industries. Millions of businesses grow every year, thanks to the power of improved communication channels such as emails, social media, and instant messaging platforms. The industry that benefits highly from the advantages of modern communication is the e-commerce… 

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Customer Support

Should You Outsource Customer Service?

Good customer service is essential to the wellbeing of any business. But when your workload is too high to manage all the communication channels, what do you do? You can’t neglect customer service calls and messages, but you also can’t put other operations on the backburner. The answer is to outsource customer service. If it’s […]
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16 Key Benefits of Live Chat for Ecommerce Websites

Despite the financial challenges brought by the pandemic that affected hundreds and thousands of companies, the eCommerce sector remains strong and stable. The industry is enjoying a great boost in popularity and more and more businesses are starting to try on different platforms for marketing and selling their products, and at the same time, communicating… 

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