ecommerce customer service

Unleash Your Competitive Edge: Why Outsourcing Shopify Customer Service Is Essential

Happy customers make successful companies, and in the eCommerce industry, a positive customer experience is the key to having the biggest advantage against competitors. In retail, customers consider a number of factors to determine if a company is doing well in terms of customer support services. Pre-sales support, fair pricing, order fulfillment, quick response times,…

10 Best Shopify Live Chat Apps in 2023 (Pros, Cons, and Pricing)

Nowadays, store owners invest their time and budget in tools and software that will help improve their relationships with existing and potential customers. Online stores are gaining so much popularity and enjoying a quick increase in their revenue and platforms like Shopify, BigCommerce, and Wix are just a few of the best e-commerce platforms where…

16 Key Benefits of Live Chat for Ecommerce Websites

Despite the financial challenges brought by the pandemic that affected hundreds and thousands of companies, the eCommerce sector remains strong and stable. The industry is enjoying a great boost in popularity and more and more businesses are starting to try on different platforms for marketing and selling their products, and at the same time, communicating…

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