Finnair abandons outsourcing plans
HELSINKI, FINLAND — Airline company Finnair is canceling its plan to outsource cabin crews on its North America and Thailand […]
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Monstarlab hosts ‘BPO Beyond Borders’ event
DHAKA, BANGLADESH — Digital consultancy Monstarlab Enterprise Solutions hosted a meet and greet event titled “BPO Beyond Borders” to share […]
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HR, IT units vital in remote work shift
MISSOURI, UNITED STATES — University of Missouri Associate Professor Naresh Khatri believes that human resource (HR) and information technology (IT) […]
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Qualtrics, Five9 to optimize contact center experience
SALT LAKE, UNITED STATES — Software firm Qualtrics and cloud-based contact center Five9 announced a partnership to deliver improved agent […]
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